Dakota Dunes, SD 57049
About Mass Markets
Brief Summary: Since inception in 2003, the foundation of our success has been built on our ability to form lasting partnerships with clients by providing high-impact contact center services. Outsourcing customer interactions, when done correctly, does more than simply improve the bottom line. It also creates efficiency, improves customer interactions and constantly evolves to ensure that customer experience is a competitive advantage for our clients. This philosophy, along with our core belief that business evolution is infinite, has made Mass Markets a trusted industry leader in business process outsourcing.
About Us: Mass Markets executes domestic omnichannel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo.
Employee Benefits: Mass Markets provides its employees with more than just a job. Mass Markets is devoted to providing a path to a more exciting and lucrative future with opportunities to advance for all employees at every level. We’re thankful to have a dedicated and diverse team, and we are glad that you have considered joining our organization. Benefits include: - culture - recognition - work/life balance - paid time off - development - health benefits - employee stock contract - competitive compensation - career progression - voluntary benefits
Company Overview: Mass Markets’ business process outsourcing (BPO) division provides organizations with a deep level of expertise in contact center services. We know that best-in-class call centers are a product of people, so we take pride in fielding a team with a high level of industry experience spanning retail, telecommunications, energy, financial services and more. Mass Markets simplifies BPO solutions through end-to-end, customizable services for a wide variety of unique clientele.
Job Opportunities: Full and Part Time Customer Service RepresentativesFull and Part Time Sales RepresentativeFull and Part Time Telecom Account Managers
Number Of Employees: 500
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