WASHINGTON -- Jacqueline Krage Strako, a Sioux City native, was named acting chief customer and marketing officer and executive vice president of the U.S. Postal Service earlier this month.
She reports to the Postmaster General and is responsible for all domestic and international products marketing, development and management; and for the Customer Relations, Product Innovation, Marketing, Global Business, and Sales organizations; as well as the Customer Care Centers, and Stamp Services.
Krage Strako leads all corporate strategies and initiatives to improve the customer experience, aligning the Postal Service’s goals to effectively meet customers’ needs and build a more customer-centric organization.
Prior to this role, Krage Strako was Vice President of Area Operations for the Great Lakes Area. Her responsibilities included the oversight of a $12.3 billion annual operating revenue and a workforce of 61,119 employees delivering postal products and services to 36 million customers at 16 million addresses through 32 mail processing plants and 3,723 delivery and retail units.