Dakota Dunes, SD 57049
About Mass Markets
Brief Summary: For over 15 years, we’ve provided call center services for some of the largest, most recognizable brands in the world. Customer experience and brand care experts, our clients count on our lead inbound customer service and outbound sales contact centers to deliver innovative business process outsourcing solutions, infrastructure, and top customer-facing talent. For both B2B to B2C customer call interactions, as a leading call center services provider, Mass Markets’ proactively responds to customer needs, continuously improving the customer and client contact center experience. Our full customer lifecycle customer relationship management contact centers are tech-enabled, people-powered, client-centric, proven and results-driven.
About Us: As a 15-year old organization and Anything-as-a-Service pioneer, Mass Markets offers comprehensive XaaS solutions for our customers. Beyond traditional customer service, inside sales, telemarketing, and tech support services, Mass Markets provides Managed Services Platform Products (MSPP) specializing in cloud technology, telephony software, and integration on-demand, as well as Multiple Contact Center Software Platform-as-a-Service (PaaS) options.
Mass Markets operates exclusively in the USA to provide clients with comprehensive security measures, quality control, and extensive experience.
Employee Benefits: At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.
Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
Company Overview: Mass Markets is a leading business process outsourcing provider of inbound and outbound call center services. Named to the Inc. 5000 list of fasted growing companies 9x, the company provides inbound customer service, outbound telesales, chat, back-office, cloud contact center software, programming and integration services, and digital customer relationship management support to businesses outsourcing B2B, B2C, and digital customer experience solutions. At Mass Markets we represent a diverse portfolio of clients from the Fortune 100 to emerging start-ups with experience spanning a wide range of industries and customer interactions.
Job Opportunities: Mass Markets’ Inbound Call Center Services and Outbound Call Center Services are leading domestic business processes outsourcing solutions providing tech-enabled customer service and sales so some of the most recognized brands in the world. Our multi-channel contact center solution provides a distinct advantage to our partners, and our ability to augment our services with technology, marketing, and managed services is indispensable when improving critical business processes and creating financial efficiency. Our Inbound Call Center Services Solution is best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention, and customer relationship management business processes, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency. With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.
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