DAKOTA DUNES — Central Bank wanted to create a banking experience unlike any other in Siouxland when it opened its newest branch in Dakota Dunes.
When customers walk in the main entrance, they are welcomed by a banking desk staffed by one or two of the facility’s relationship bankers.
From there, those staffers can guide them through a list of more extensive services Central Bank offers or provide general teller services at one of two nearby teller pod stations, which feature cash recyclers.
“Our one-on-one, concierge-type service is unique to us, allowing our bankers to build client relationships beyond their transactions,” said branch manager Jessika Evans, who oversees a staff of a dozen cross-trained bankers and tellers.
“We’ve paired that approach with comfortable seating in our lobby, guest Wi-Fi, an interactive touchscreen TV and Stone Bru coffee to create an inviting environment that our customers love.”
The partnership with Stone Bru is one of the key offerings of the 6,500-square-foot Dunes location.
Both businesses are housed on the first-floor of the new Gold Circle Centre, a 35,000-square-foot state-of-the-art office building that's also home to NAI United, the commercial real estate division of United Real Estate Solutions.
Evans noted it's been a pretty positive and synergistic relationship between Central Bank and Stone Bru. The bank even allows its lobby to be used as an overflow space for the coffee shop.
“Not only does the staff at Central Bank appreciate having Stone Bru as a neighbor, our customers love it, too,” Evans said. “We serve Stone Bru coffee in our lobby every day and their lunch menu is very popular among the groups who utilize our conference room over (the) noon hour.”
Central Bank has assets exceeding $650 million and has three locations in Sioux City and other Northwest Iowa branches in Cherokee, Storm Lake, Spirit Lake, as well as in central Iowa.
However, this is the first time the bank has crossed state lines in its history, which dates to 1887.
Expanding into the planned community in southeast South Dakota was an easy decision for the bank noted Jeff Lapke, a Central Bank senior vice president and the local market president.
“The residential and business communities of Sioux City have always been very supportive of the bank,” he said “Because of those strong relationships, our customer-base continues to grow throughout the region and into South Dakota. The addition of our Dakota Dunes location has allowed us to better serve our current customers and attract new business.”